Our client, MacDon is a leading global innovator in advanced harvesting technology and equipment, dedicated to enhancing agricultural productivity. MacDon work with dealers and OEMs to design, develop, manufacture, sell and support products across the world, with a worldwide reputation for excellence. They have a strong priority to build relationships that drive growth in products and distribution and work with dealer customers across Australia to connect with their farming customers.
The Position
Reporting to the Product Support Supervisor and working as part of a national team, you will act as the primary point of contact for dealer personnel to address product issues or customer concerns for the MacDon business. You will cover a pool of dealers Western Australia, with a true split north and south of Perth.
You will:
- Lead in territory investigation and troubleshooting, assisting with resolving any problems, and reporting them through to head office.
- Develop and maintain relationships with Dealer support personnel to ensure a positive experience and direct point of contact to discuss any equipment.
- Provide technical training for dealer technicians and end users
- Perform demonstrations of new products
The ideal candidate will have:
- Experience working with relevant agricultural equipment and its operations
- Experience with grain harvesting equipment would be highly beneficial
- A technical background in diagnosis and report of Mechanical, Hydraulic and Electrical systems.
- Excellent communications skills, both written and verbal with an ability to work closely with remote teams.
- Comfortable with regular travel in a role, with expectation of around 50-60% of this role being on the road.
- Experience working within a relevant dealer, or speaking with dealer technicians would be beneficial.
To confidentially discuss this opportunity, please call Ryan Hoiberg on 1300 380 701 or apply now via www.rimfireresources.com.au
